Frequently Asked Questions
Everything you need to know about our premium fashion jewelry and custom grills.
What materials are used in Diamond Braces jewelry?
We use only premium materials, including 14K and 18K solid gold, sterling silver, and ethically sourced VVS diamonds or high-grade cubic zirconia, depending on the collection.
How do I determine my correct size for custom pieces?
For custom grills and rings, we provide a professional molding kit or a printable size guide. Detailed instructions are included with every order to ensure a perfect, comfortable fit.
How long does shipping take?
Standard items typically ship within 3-5 business days. Custom-made pieces require 2-3 weeks for production and quality inspection before being dispatched via insured express shipping.
What is your return policy?
We offer a 30-day return policy for most unworn jewelry in its original packaging. Please note that custom-made items and personalized engravings are final sale and cannot be returned.
Do you offer a warranty on your products?
Yes, all Diamond Braces jewelry comes with a 12-month limited warranty covering manufacturing defects. We stand by the craftsmanship of every piece we sell.
Can I track my order once it has been placed?
Absolutely. Once your order has been processed and shipped, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.